FREQUENTLY ASKED QUESTIONS
If you are considering buying a watch from Dauri Club or bringing one in for service, you may have questions. Below are answers to some of the most common ones.
SELL & TRADE WITH DAURI CLUB
As a Dauri Club guest, you receive a two-year warranty on any watch purchased from us, with the option to extend it. This warranty covers replacement parts and work performed.
To extend it, simply activate a subscription in your account.
Your convenience is our priority. We offer an online appraisal for an initial estimate. If a more detailed examination is needed,
You will be invited to the boutique, where our specialists will examine your piece using dedicated equipment.
We offer an online watch appraisal through DAURI SERVICE.
For a precise appraisal that takes your model and its condition into account, visit our boutique. Registered guests receive an additional discount on this service.
Our trade-in service lets you exchange your watch for a more current model. Contact your advisor to discuss the terms and discover favourable offers reserved for Dauri Club guests.
We understand the value of your time. Our streamlined appraisal and transaction process allows you to receive payment on the day you contact us. Your personal manager will guide you through every step as efficiently as possible.
Yes, we accept watches with normal signs of wear. Depending on your watch’s condition, we will offer the most favourable trade-in or buyout terms. Dauri Club guests always receive exclusive offers.
For your convenience, we offer remote trade-ins. Simply contact your personal manager and send the details needed for a preliminary appraisal.
APPRAISAL, VERIFICATION & EXPERT ASSESSMENT
We offer a preliminary online appraisal: simply send photos and model details to your personal manager. If you are happy with the initial estimate, we will invite you to a boutique or arrange a meeting to complete the transaction. For a high-value collection, we may be able to visit you in person.
Every case is individual. If you do not have the documents, we will conduct a detailed examination to verify your watch’s authenticity. Our specialists will consider all available options for completing the transaction.
We carry out a comprehensive examination: movement and serial-number checks, visual inspection and professional tools. Dauri Club boutiques offer a thorough authentication service.
Yes, our guests can use our premium on-site appraisal service. Simply arrange a convenient time with your personal manager.
PAYMENT & DELIVERY
Of course. We specialise in sourcing and supplying rare and exclusive models. Simply tell your personal manager what you are looking for.
We provide secure worldwide delivery. Dauri Club guests can enjoy personalised delivery options and a special level of service.
We want every purchase to bring you joy for years to come. If you need an exchange or return, we will consider your case individually and offer the best solution.
We offer flexible payment options: cash, bank cards (subject to fees) and even cryptocurrency. Your personal advisor will help you choose the most convenient method.
REPAIR & RESTORATION
Your watch reflects your individuality, and we are proud to help preserve its excellence.
We have prepared watch-care advice that explains every step in detail.
As a registered client, simply contact your personal advisor through your account or visit a boutique in central Moscow, Georgia or Dubai.
We will carry out an initial assessment, suggest a solution and, if needed, arrange a full service. As our guest,
You receive priority service and access to urgent repairs when needed.
We will create a servicing schedule tailored to your watch’s model and characteristics. This is usually every three to four years for mechanical watches and every two to three years for quartz watches.
Our specialists can remind you when your next assessment is due — another benefit available to registered guests.
Your watch is in expert hands. We provide a two-year warranty on all replaced parts and work performed, with the option to extend it through your account. Every repair is recorded in our system, giving you confidence in the quality of our service.
Watch restoration is an art, and we are proud of our watchmakers’ mastery of it.
Vintage models deserve special attention. As a registered guest, you can enjoy additional privileges, including priority service. We restore both the movement and the appearance, preserving the original character of every detail.
As our guest, you have direct access to your personal advisor, who keeps you informed at every stage. Servicing usually takes a few days, and expedited service may be available to you.
In every case, we ensure transparency and regular updates on the progress of your repair.
